The issue of Responsible Gaming is one we take extremely seriously at Pinknfun, central to our code of ethics.
We have dedicated tools to help players manage their spending limits. Further down, you can find helpful tips on safeguarding against problem gambling and details of Professional Resources.
Pinknfun promotes various personal gaming limits to help players control their gambling expenditures.
Our limits are available to players at all times. They include deposit and wagering limits, plus time-outs that allow players to 'cool off' and take a break from gambling. Most of these controls can be found under the Limits section of your account.
Time limit: This option allows you to set a time limit on your play. Once this is reached, the system will automatically log you out of your account.
Net loss limit: Choose a Net loss limit to stop gaming with Pinknfun once your losses have met a predefined amount - preventing you from placing further wagers.
Deposit limit: Deposit limits let you limit the maximum amount you can deposit into your account. Once that ceiling is reached, you'll no longer be able to deposit until a certain period of time is up.
Wagering limit: To put a lid on the amount you can bet, you should activate this particular limit type.
You will always be able to add a completely new limit or lower an existing limit (make it more stringent) with immediate effect. A request to increase (make less stringent) or remove a chosen limit will require a 24-hour cooldown before the new limit is activated.
Time-outs and Self-Exclusions are Responsible Gaming tools that help you take shorter or longer breaks from gambling. Our Self-Exclusion Programme is a support tool designed for players who may be experiencing gambling-related issues or those who feel they need a break from gambling.
To activate self-exclusion, players can follow these steps:
Via Your Account: To activate a time-out or Self-Exclusion, go to the My Account > Limits section of your account. In the account settings, select your preferred definite exclusion period.
Through Customer Support: Contact our Customer Support team via Live Chat for help with activating self-exclusion.
Upon activation via Your Account, self-exclusion will begin immediately, logging players out of their accounts and preventing re-access until the exclusion period has expired.
Should you have any questions about account exclusions or wish for our help with closing your account, please get in touch with our 24/7 support for assistance.
Marketing and promotional communications will be paused, ensuring no further direct outreach during the exclusion period.
Players can still contact Customer Support to withdraw any remaining funds during self-exclusion. This process allows access to balances (subject to verification) while preventing new deposits until the exclusion ends.
Once the self-exclusion period has elapsed, players may choose to regain account access:
Automatic Account Reinstatement: Your account will automatically reactivate. You will receive an email with links to optional tools for setting limits and a self-assessment to support your responsible gaming journey.
Support and Resources: The reinstatement email includes links to self-assessment tools, responsible gambling tips, and information on setting deposit and play limits.
Pinknfun has introduced Reality Checks as a way of keeping track of your gambling activity during a session. At regular intervals, messages appearing on the screen will reveal specific info about your current session, such as the length of time playing and the amount spent/won.
You can activate the Reality Check and modify the time length via the My Account section of your account.
Underage gambling can lead to a range of severe consequences, including the potential for developing problem gambling behaviours later in life, financial issues, emotional distress, and impacts on academic performance. Young people are particularly vulnerable to the allure of gambling due to their developmental stage.
To assist parents and guardians in creating safer digital spaces for young people, we provide direct links to content-blocking software options that restrict access to gambling sites:
If there are minors in your household or the risk of them accessing your devices, please avoid sharing your login credentials, don't use the "remember password" function, and keep your credit card or banking information private.
We take underage gambling very seriously and encourage players to report any instances where underage individuals may be attempting to engage in gambling activities. Contact us immediately at support@iplayaca.com for reporting concerns.
Online casino games, such as slots, table games, and sports betting, are built using complex systems to ensure fairness and randomness. Understanding how these systems work can help players engage in gambling responsibly.
Most online casino games (slots, video poker, etc.) use a Random Number Generator (RNG) system. RNGs are algorithms that generate random outcomes for each game round, ensuring fairness. Each spin of the reel or deal of the card is independent of the previous one, meaning past outcomes do not influence future ones.
For example:
It's crucial to understand that there is no way to predict or influence the outcome of these games.
Every game comes with a built-in percentage known as Return to Player (RTP). The RTP is the theoretical percentage of all wagered money a game will pay back to players over time. For example, a game with an RTP of 95% means that, over time, for every $100 wagered, $95 is returned to players, while $5 is retained by the casino.
However, this does not guarantee any individual result. In the short term, results can vary greatly.
The house edge is the mathematical advantage that the casino holds over players in each game:
This myth is often referred to as the gambler's fallacy. It's the belief that a win is inevitable after a series of losses. In reality, each spin or game round is independent, and previous outcomes do not impact future results.
While it may seem that you're on a "hot streak" or "cold streak," these are simply random events clumped together. Slots and other RNG-based games do not operate on any kind of cycle or memory.
Players sometimes believe that staying in a game longer will improve their odds of winning. However, gambling games are designed to be random, and no strategy can overcome the house edge.
Many gamblers feel they can control or predict outcomes, whether by developing a strategy or believing in lucky numbers. However, all outcomes are entirely random.
Licensed and regulated online casinos are required to ensure fair play. The regulator mandates that all games use certified RNGs and meet strict technical standards to ensure fairness.
Understanding how games work and debunking myths is the first step towards responsible gambling. Players should also adopt responsible gaming habits:
Online gambling is intended to be a fun and enjoyable experience, but for a few players, it can spiral out of control for various reasons. Here's a short list of guidelines to protect yourself:
It is essential to be aware of the potential harm that excessive gambling can cause:
Should you feel that you are in the risk zone of developing any of these issues, please consider contacting any of the help organisations listed below.
Please check the links below for dedicated problem gambling organisations:
The Fellowship of Men and Women, Gamblers Anonymous, compiled 20 Questions to help people discover whether they may be afflicted by problem gambling. If you are concerned about gambling or just curious, we encourage you to take the quiz when you have a spare moment.
Our Customer Service team is on hand to provide you with any additional information surrounding problem gambling and for clarification on the different Limits available to you.
We want you to gamble responsibly and enjoy your time spent playing at iplayaca.com.
It's always worth keeping abreast of our Terms and Conditions, but if anything remains unclear, you can always reach out to our friendly Support team at support@iplayaca.com.
In the Account Limits screen, you may place Deposit Limits, Net Loss Limits, Wager Limits, Time Limits, and self-imposed Timeouts on your account.